Terms and Conditions

General Conditions of Vehicle Rental Agreement

In cases where the rental period, vehicle group, or pick-up and drop-off address is changed, the rental fee and other charges shall be recalculated by the Renter based on the prices in effect on the date the change request is made.
For reservation cancellations, the cancellation policy valid on the reservation date and published on the website shall apply.
The rental services requested by the Tenant under these general terms and conditions shall commence when the Tenant takes delivery of the requested vehicle from the relevant Renter branch by signing the Vehicle Delivery Form.
At the time of signing the Vehicle Delivery Form, all current information shall be recorded and updated in the form.
The Tenant agrees and undertakes to comply with the provisions stated in the vehicle user manual prepared by the manufacturer, to exercise due care and diligence in using the vehicle, and to ensure that the vehicle remains in good condition.
The Tenant agrees and undertakes to use the vehicle in accordance with the Highway Traffic Law and all other applicable legal provisions, and only within the borders of the Republic of Türkiye. Furthermore, the Tenant shall not use the vehicle in the following ways (including but not limited to), and shall be liable for any fines, expenses, or damages arising from such use:
For the transportation of goods in violation of customs or other laws,
For illegal activities,
For pushing or towing another vehicle or object,
For transporting passengers or goods for commercial purposes,
For carrying personal items or loads exceeding the vehicle’s capacity or in a manner that may cause damage to the vehicle,
Under the influence of drugs or alcohol, without a valid driver’s license, or by a person not listed as the driver or additional driver in the Vehicle Delivery Form,
In races, rallies, speed tests, or similar competitions (including preparation for such events),
In locations or conditions unsuitable for the vehicle’s make, model, or technical structure (such as sandy or mountainous terrain, riverbeds, or swamps),
Under extraordinary or unsafe traffic and road conditions,
For transportation by land, sea, river, or air, except on licensed ferries or trains that operate regular services and where the vehicle can embark and disembark under its own power,
For animal transport,
In cases of damage caused by contact with cigarettes or similar materials.
The vehicle may only be driven by the driver(s) and/or additional driver(s) who meet the minimum age and driver’s license requirements specified for the vehicle group in the Vehicle Delivery Form. The Tenant is responsible for ensuring that all additional drivers listed in the Vehicle Delivery Form fully comply with these general terms and conditions.
All fuel costs, parking fees, HGS tolls, highway and bridge tolls, and traffic fines shall be paid by the Tenant.
The Tenant is obliged to comply with the mileage limit specified for the vehicle group in the Vehicle Delivery Form. If the mileage limit is exceeded, the Tenant agrees, declares, and undertakes to pay the excess mileage fee specified in the Vehicle Delivery Form.
The Tenant is required to return the vehicle with the same amount of fuel as it had at the time of delivery. If the Tenant returns the vehicle with less fuel, the missing amount will be calculated at the current pump price, and the resulting cost will be invoiced to the Tenant. In this case, the Tenant shall also pay a service fee at the rate specified in the Vehicle Delivery Form, along with the applicable VAT, to the Renter.
In the event of an accident, the Tenant and any additional drivers are required to:
Immediately inform the Renter,
Without moving the vehicle or turning off the ignition, apply to the nearest Police or Gendarmerie station and obtain an accident, damage, theft, or loss report along with an alcohol report,
Take photographs of the vehicle at the accident scene,
Obtain the names and addresses of the relevant parties and witnesses,
Avoid accepting any fault or liability not proven,
In double-sided accidents, obtain copies of the other party’s license, registration, and insurance policy (or, if not possible, record the license number, issuing city, insurance company name, and policy number),
Not abandon the vehicle without taking necessary safety measures,
Deliver the accident report and related documents to the Renter within 72 hours of the incident,
In the event of an accident resulting in death, injury, or significant property damage, immediately notify the nearest police, gendarmerie, or other official authorities.
The Tenant may not transfer or assign this agreement to another person without the written consent of the Renter. The Tenant shall not allow any third party to use the vehicle, lease it, pledge it, or use it as collateral under any circumstances. The vehicle may not be taken abroad without the written approval of the Renter.